We act in strict compliance with the privacy legislation that applies to us, including the Civil Code of Québec and the Act respecting the protection of personal information in the private sector (CQLR, c. P-39.1). If you, the User, have not already done so, we ask that you read this Policy before using our Website or providing us with any Personal Information. If you do not agree with the terms of this Policy, please do not use our Website or provide us with any Personal Information. We also recommend that Users review this Policy periodically as it may be changed or updated from time to time at our sole discretion.
In this Policy, “we” refers collectively to Sollio Agriculture and any of its subsidiaries and affiliates.
This Policy does not apply to:
Transactions and other activities and interactions with third parties or their affiliated websites that are linked to or accessible through our Website
Retail locations affiliated with Sollio Agriculture (including all activities and communications of those affiliated locations)
Sollio Agriculture has a privacy officer who is responsible for ensuring that Sollio Agriculture complies with this Policy.
We collect the following information, collectively referred to as “Personal Information:”
Personal Information that Users provide to us on a voluntary basis and that can be used to identify them, including:
Name, address, postal code, phone number, and email
Information that Users’ browsers routinely provide to websites (such as IP address, language, username, and Website preferences and usage data)
Personal Information required to open and maintain a client account and to send newsletters (such as name, email, address, and phone number)
Personal Information required to apply for a job (such as name, email, address, phone number, and information in CVs and cover letters)
We do not knowingly collect or share confidential information from individuals under the age of 18 without first obtaining the consent of the individual’s parent or guardian. If Sollio Agriculture receives confidential information from an individual under the age of 18, we ask that the individual’s guardian or parent contact us.
Our Website uses the following tracking technologies:
Cookies, web beacons, and similar tracking technologies that keep track of Users and visitors to our Website and their preferences.
Information about your activities, which may be collected when you visit our Website and used to provide advertisements tailored to your individual interests. We may also share information about your activities—such as User ID, IP address, and click-throughs—with third-party ad networks. These networks may use your information to provide you with targeted advertising.
Third party services, such as Google Analytics, may be used to help us analyze the performance of our Website. Google Analytics allows us to perform remarketing, obtain impression reports, and obtain demographic and interest reports. Google Analytics may also collect data for advertising purposes, including through advertising cookies and identifiers. You can always opt out of the advertising features of Google Analytics through Ads Settings, Ad Settings for mobile apps, and other available means.
Other details about our practices:
Why we collect Personal Information
We only collect Personal Information that is necessary for our relationship with Users. We limit the type of information that we collect and use to the Personal Information necessary to manage our relationship with Users, respond to User requests, provide products and services, ensure good customer service, and otherwise operate and provide services on our Website. We may collect Personal Information:
When a User requests certain information about our products and services offered through our Website
When a User subscribes to our newsletters to receive marketing communications, by express consent in accordance with Bill C-28
When identifying information is required to respond to a User’s request
When an individual applies for a job: we use Personal Information to process the application and to communicate with the individual about the application
When you use our Website
To provide appropriate, high-quality service and to improve the customer experience, identifying information—including name, password, address, phone number, and email—may be collected when you log in to your User account.
If you call or email customer service about using our Website or about any other matter, we may ask for identifying information, such as name and a contact phone number, to provide high-quality service.
How we collect Personal Information
We collect Personal Information from Users in person, through our Website, over the phone, by email, and in other ways, generally to ensure the efficient operation of our Website and its features.
When you visit our Website, we may record information that your web browser routinely provides to websites. This information may include your browser type, browser language, IP address, and the date and time of your visit.
When you visit our Website, we may give you the opportunity to sign up to receive our newsletter or other advertising materials or to have your information shared with our divisions or partners. We may also ask you for Personal Information in connection with certain customizable tools and features, surveys, and contests that we may conduct from time to time. You will always have the choice whether or not to participate in these contests and surveys and whether or not to provide your Personal Information. If you choose to receive our newsletter or other advertising materials, you may later choose to stop receiving them by following the unsubscribe link contained in each newsletter email that we send or by contacting us.
If you communicate or interact with us via social media (for example, Twitter, Facebook, Instagram, LinkedIn, or YouTube), you should be aware that any Personal Information that you make publicly available by sharing our content, posting about or commenting on sollio.ag or on content that we post on social media can be read, collected, or otherwise used by anyone who accesses the relevant forum or visits the URL of the webpage where your content, post, or comment is posted. We are not responsible for any use of this information by third parties, and we encourage you to review the applicable confidentiality rules of each of these social media platforms.
What we do with the Personal Information that we collect
We may use Users’ Personal Information to:
Identify, develop, and maintain relationships with current and potential customers and suppliers
Respond to User requests for information about our products and services
Conduct marketing activities, market analyses, contests, and surveys, to the extent permitted by law, so as to improve our service offering
Provide services offered and requested by current and potential customers and suppliers, including processing requests and better assisting customers when they contact us
Monitor the quality of customer service and prevent errors and fraud
Facilitate communication with our customers and the distribution or management of requests
Comply with and enforce applicable legal requirements, industry standards, and the policies of our affiliates
Process applications and communicate with candidates about their application. We only retain this information for the duration of the recruitment process. We may keep a candidate’s information for longer to consider him or her for future vacancies, but only with the candidate’s express consent. This information will become part of the candidate’s employee file if the candidate is hired.
To operate our Website and to host and store the Personal Information collected, we may need to share information with our divisions or business partners. We and the third parties who provide services to us will use the Personal Information collected only for the purposes described above and will maintain equivalent safeguards. For example, we may use subcontractors to process User requests and provide services to Users, to collect, analyze, and assess information, or to provide other support services related to our Website and its use. The information that we share will often be aggregated data that is anonymous in nature. If we provide Personal Information, we will do so on terms that prohibit our business partners from making any independent commercial use of the information and from disclosing the information to third parties or otherwise making it public.
Our Website may contain tools that are useful to you. To use these tools, you may be required to provide information about yourself. Our Website will use your information to provide a service related to the tool: for example, to help you track your service requests. Except as otherwise stated in this Policy, we will not use the Personal Information collected through these tools for any other purpose without your prior explicit permission.
We may choose to disclose Personal Information without notice in response to requests from the authorities or a government agency; to respond to subpoenas, court orders, or administrative requests for information; to enforce our contract or property rights; to protect ourselves or others; or when required or otherwise permitted by law. For example, we may share information to reduce the risk of fraud or if someone is using or attempting to use our Website for illegal purposes.
Username and password
Users must create their access credentials, i.e., username (or email address) and password, to access their account and subsequently log in to sessions. Users must only use their login details for lawful purposes. Users are fully responsible for their login details and the consequences of any use of them by themselves or anyone else, including the consequences of any illegal transactions carried out using their login details. For security reasons, Users must take all necessary precautions to keep their login details confidential. More specifically, Users must not disclose their login details to anyone or allow them to be used by anyone other than our authorized representatives. We strongly recommend that Users create a password that only they know and whose components are not easily traceable to them. We also recommend changing passwords regularly and logging out at the end of each session.
You must notify us immediately if you become aware of any unauthorized use of your login details, if you think that someone may have obtained them, or if you think that they have been lost or stolen.
All usernames and passwords are ultimately managed by Sollio Agriculture through our Website support team, which reserves the right to suspend or cancel them at any time and at its sole discretion without prior notice.
By providing us with Personal Information, you consent to the collection, use, and disclosure of that information for the purposes described in this Policy. By using our Website, you consent to the collection, use, and disclosure of anonymous information related to your IP address in accordance with this Policy. If we decide to use Personal Information already in our possession for a purpose not stated when the information was originally collected, we will obtain the consent of the affected Users before using the information for that new purpose, unless obtaining such consent is not required by law in those specific circumstances.
Except for Personal Information that is required to be retained by law, you may withdraw your consent to all or part of the collection, use, and disclosure of your Personal Information at any time by giving us reasonable prior notice. Your decision to withdraw consent may affect our ability to provide products or services related to our Website. Please contact us if you prefer that we not collect, use, or disclose your Personal Information, or that we not use your Personal Information to contact you to promote our products and services. We will carry out your instructions as soon as possible, subject to any contractual or legal restrictions, but we may not be able to stop certain uses of your information immediately. Please note that withdrawal of consent may prevent us from providing certain services.
How we protect and retain Personal Information
Sollio Agriculture retains Personal Information for as long as necessary to process requests and to improve the processing of files. Sollio Agriculture also retains Personal Information for as long as required by applicable law. We take commercially reasonable steps to protect the integrity of our Website and the confidentiality of the information collected by any means. We also limit access to the Personal Information that we collect about our visitors and Users to those who need the information for the purposes described above. Despite the security measures taken by Sollio Agriculture to protect Personal Information, a cyberattack by a third party may still occur.
We have a policy against any unauthorized disclosure or use of Personal Information, and we train our employees on this policy. Employees who violate this policy may be subject to disciplinary action.
Users’ Personal Information may be hosted and/or stored by our suppliers or partners located outside Québec or Canada (for example, in the United States). In this case, we, our suppliers, and our partners will always comply with this Policy and maintain equivalent safeguards that comply with applicable legal requirements.
We will only retain Users’ Personal Information for as long as necessary to fulfil the purposes for which it was collected.
Links to other Websites
Updates to this Policy
Our business and the laws that govern us change from time to time, and we reserve the right to amend this Policy. If we change this Policy, we will post the revised version on our Website.
Any questions concerning Sollio Agriculture’s Privacy Rules may be directed to the Person in charge of the protection of personal information via: firstname.lastname@example.org.
How to contact us
Please email email@example.com if you have any questions or complaints about our Personal Information practices or those of our third-party service providers, if you wish to have your Personal Information removed from our database or withdraw your consent to the collection, use, and disclosure of your Personal Information, if you need assistance in accessing or changing your Personal Information, or if you wish to be removed from any mailing list.